FAQ
Frequently Asked Questions
HOW CAN I GET ACCESS TO THE NEW “INSIGHT” PORTAL?
The Site Controller hardware minimum requirements to ”push” data to the “InSight” Portal are Windows XP with Service Pack 3 (SP3) and a minimum of 2GB of RAM. However, consider upgrading to Windows 10 Professional and CFC 8.1. If your current Site Controller does not meet the minimum requirements, please contact TSC and we can provide you with options to upgrade your hardware and software so that you can enjoy the benefits of “InSight”.
DO YOU PROVIDE TRAINING FOR THE “INSIGHT” PORTAL?
Yes, absolutely. Webinar training will be provided so that you will be able to navigate the Portal and take full advantage of all of the features.
WHAT IS THE MOST CURRENT SOFTWARE RELEASE?
All new TSC systems are installed with our latest Commercial Fuel Controller (CFC) version 8.1. These new system builds are coupled with Windows 10 Professional and are the heart of the PCI 2.0 compliance.
IS THE CFC 8.1 PCI 2.0 COMPLIANT?
Yes, absolutely.
WHAT IS THE NEW EVEREST HARDWARE?
We have a new ultra-small form factor hardware platform. It is a fanless, ventless, industrial case. It includes the Intel JJ900 Quad-Core processor, a Solid State Drive (SSD) and 4GB of RAM, The new hardware platform includes Windows 10 Professional OS.
WHO DO I CONTACT FOR SUPPORT?
Bill Carlen and his team provide technical assistance to our customers. They can be reached by phone at (951) 256-8500 or through e-mail at support@thesitecontroller.com.
WILL TSC IMPROVE THE PRODUCT?
Absolutely. TSC plans to support the existing products and have identified new fleet hosts for development in 2017. These new authorization hosts include: NBS Voyager Authorization, U.S. Bank OTR, Comdata, and WEX OTR. As these new interfaces are developed, we will send out an eBlast to all of our customers.
IS THERE ANY MAINTENANCE WE SHOULD PERFORM ON THE COMPUTER?
TSC recommends the following maintenance schedule based on the computer at the site:
- HP/Compaq running Windows XP: Restart the computer once a month. We recommend running the Disk Defragmenter tool once a month. It is located in the CC folder on the desktop and will automatically defrag both the C and the D drives. This should be done during off-peak hours. We also recommend cleaning out the computer twice a year. Shut down the computer and unplug the power cord. Remove the cover from the system. Use a can of compressed air and blow off the dust and dirt from the cooling fans for both the motherboard and the CPU. Blow off the motherboard as well. Replace the cover, plug the power cord back in and reboot the system. This task needs to be performed by a qualified technician.
- HP running Windows 10: Restart the computer once a month. The Disk Defragmenter tool will automatically run during off-peak hours. There is no need to run the tool manually. We also recommend cleaning out the computer twice a year. Shut down the computer and unplug the power cord. Remove the cover from the system. Use a can of compressed air and blow off the dust and dirt from the cooling fans for both the motherboard and the CPU. Blow off the motherboard as well. Replace the cover, plug the power cord back in and reboot the system. This task needs to be performed by a qualified technician.
- Everest platform running Windows 10: Restart the computer once a month. This system uses a solid state hard drive and does not require disk defragmentation. Since this computer is fanless and ventless, there is no need to open the case.
IF I HAVE FURTHER QUESTIONS, WHOM SHOULD I CONTACT?
Please contact us at:
support@thesitecontroller.com
(951) 256-8500 Main
